Best Salesforce CRM Online Training
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About Salesforce CRM Online Training
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Salesforce CRM Online Training Course Content
Topics Covered
Sales Force Dot Com (SFDC)
Configuration
- CRM
Overview
- Introduction
to Cloud Computing
- Salesforce
Basics
- Understanding
SFDC UI
- Personal
Setup
- Reset
Person Info ~ Password ~ Security Token
- Understanding
Salesforce Editions
- Configuring
Company Setup
- Security
and Identity Confirmation
Data Utilities
- Creating
~ Editing ~ Deleting: Records
- Mass
Data Operations
- Mass
Upload ~ Mass Update ~ Mass Delete ~ Mass Transfer
- Exporting
Data
- Scheduling
Exports
- Data
Storage Usage
- Data
Loader
Data Modeling
- Introduction
to SFDC Components
- Customizing
Standard SFDC Components
- Creating
Custom SFDC Components
- Understanding
Data Structure
- SFDC
Data Components – Overview
- Data
Relationships
- Lookup
Relations
- Master
Detail Relationships
- Many
to Many Relationship
- Junction
Objects
- Creating
Field Dependencies
Administration
- Converting
Leads
- Managing
Users
- Managing
Roles
- Managing
Profiles
- Organization
Wide Default
- Defining
Sharing Rules
- Field
Level Security
- Field
Accessibilities
Customization
- Customizing
Email Templates
- Creating
Email Templates
- Mass
Emails
- Introduction
to SFDC Home Pages
- Customizing
Home Page Layouts
- Creating
Custom Home Pages
- Customizing
Page Layouts
- Customizing
Display – Tabs & Pages
- Customizing
Views
- Creating
and Managing User Groups
- Creating
Service Cloud Console
- Agent
Console Tab
Business Logics
- Automation
using Formulas
- Defining
Validation Rules
- Creating
SFDC Flows
- Email
Alerts
- Automatic
Field Updates
- Assigning
Tasks
- Workflow
Rules & Approval Processes
- Record
Types
- Roll-Up
Summary
Reporting & Analytics
- Working
with Standard Reports
- Creating
reports
- Report
Formats
- Controlling
Report Accessibility
- Scheduling
Reports
- Defining
Report Types
- Including
Charts
- Creating
Dashboards
- Dashboard
Refreshes
Visual force
- Custom
Controllers
- Custom
List Controllers
- Controller
Extensions
- Overriding
Standard Pages
- Using
Input Components
- Visualforce
Page Blocks
- Creating
Email Templates with Visualforce
- Creating
VF Pages in IDE
- Configuring
Development Mode
- Creating
VF Pages in UI
- Standard
Controllers
- Standard
List Controllers
- Visualforce
Forms
- Custom
List Controllers
- Adding
Interactivity to Pages
- HTML
in Visualforce
- CSS
in Visualforce
APEX
- Basics
– OOPS Concept
- Understanding
Classes
- Introduction
to APEX
- Data
Types
- Variables
- Expressions
- Assignment
Statements
- Conditional
(If-Else) Statements
- Creating
APEX Classes in IDE
- SOSL-Salesforce
Object Search Language
- SOQL-Salesforce
Object Query Language
- Creating
APEX Classes in UI
- Creating
APEX Triggers in IDE
- Creating
APEX Triggers in UI
- Understanding
APEX Methods
- Creating
Search Layouts
- Creating
Test Classes
AppExchange
- Creating
Packages
- Deploying
Apps to AppExchange
- Introduction
to AppExchange
- Installing
Apps from AppExchange
Integration
- Creating
Force.com Sites
- Creating
Customer & Partner Portals
- Distributing
Packages
- Deploying
Apps to other Org
- Web
to Lead
- Uploading
Apps